Building a resilient ecommerce platform for Milk & More

Our challenge was to create a new digital platform to support Milk & More’s mission: delivering glass-bottled fresh milk (and 200 other products) to thousands of doorsteps across the UK.

As Milk & More operates solely through online and app orders, the business’s eCommerce system had to be capable of processing tens of thousands of daily transactions for delivery by 7am the following morning. All without crashing during peak demand.

We created a smooth online experience designed to be reliable, easy and convenient. Upgrading from SAP Hybris to SAP Commerce Cloud improved performance and reliability.

The custom platform streamlined delivery rounds for existing and new addresses, increased product availability and introduced improved payments and customer journeys.

Our systems integration and technology implementation work also ensured the platform could withstand major increases in traffic and transaction volumes, something tested dramatically when demand surged during lockdown.